Chatbots are those neat little pop-up windows that websites install to help you navigate. Whether we're looking for customer service, need help with shopping or just want to have a friendly chat, chatbots are there, smiling and offering quick answers and efficient solutions. In this article, we'll dive into the fascinating world of chatbot development and uncover the underlying mechanisms that enable their ability to understand, process and respond to human language, as well as the digital risks involved.